
Shipping Policy
Orders & Shipping for USA:
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All orders must be prepaid with a Credit/Debit Card, Paypal or United States Post Office Money Order.
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To avoid errors, please be specific when ordering parts for your vehicle by including part numbers, year, model, body style, engine size and any special modifications made to it.
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We either use USPS, UPS or Truck Freight for our shipments and at our discretion.
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We will send your package with the carrier that has the LEAST EXPENSIVE shipping fees, unless, carrier restrictions apply to your parcel, or, you specify a premium service.
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Some large items must be shipped by truck freight carriers only, you will be charged actual shipping costs plus: any crating costs, insurance, and additional fees imposed by these carriers (i.e. lift gate, specialized crates, etc.)
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ONCE THE PACKAGE IS PICKED UP BY THE CARRIER, THERE IS NOTHING WE CAN DO TO CONTROL OR AFFECT THE PROCESS. It is literally out of our hands. If the carrier damages it or loses it we will file an insurance claim. If porch pirates got it, then unfortunately there is nothing that can be done.
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You may upgrade delivery of your order by requesting premium services. Please be aware the carriers charge more for these upgraded services! (i.e. Overnight, Second Day, etc.)
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Rates vary depending on carrier, weight and dimensions of boxes.
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Because of the ever changing rate changes imposed by the freight carriers, C&G makes no guarantee on shipping charges until the order is packed, measured and weighed at our warehouse.
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In the unlikely event there is a freight cost change between the time you order and the time we intend to ship, we will inform you before we invoice you. This gives you the choice to continue ordering at the new cost or decline the order.
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Please note: If your shipping address is a US Post Office Box your shipment will automatically be sent via USPS.
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When placing your order on the phone, any out of stock item(s) will automatically be on “back order” and ship when available unless:
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You cancel the back ordered item(s) before they ship.
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The manufacturer has discontinued the item and it will no longer be available.
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Please be advised, you will be charged a shipping fee on any additional back order shipment(s) required to fulfill your original order.
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All Packages are insured.
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If you place your order before 11:00 AM Pacific Time and the parts are in stock, we ship “out today” for no additional charge!
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PLEASE INSPECT YOUR ORDER WITHIN 48 HOURS OF ITS ARRIVAL!
Orders & Shipping for International:
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All orders must be prepaid with a Credit Card or Cashier’s Check (payable in U.S. Funds, through a U.S. bank).
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All orders are sent either by USPS or UPS according to size/weight limitations and/or handling requirements. To avoid errors, please be specific when ordering parts for your vehicle by including part numbers, year, model, body style, engine size and any special modifications made to it.
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International shipping charges are the actual cost imposed by the carrier to ship your order. We pass any carrier negotiated discounted shipping rates to our customers.
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ONCE THE PACKAGE IS PICKED UP BY THE CARRIER, THERE IS NOTHING WE CAN DO TO CONTROL OR AFFECT THE PROCESS. It is literally out of our hands. If the carrier damages it, the parcel gets lost, or customs somehow makes it disappear we will file an insurance claim. Other than that, there is nothing we can do.
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Because of the ever changing rate changes imposed by the freight carriers we makes no guarantee on shipping charges until the order is packed, measured and weighed.
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In the unlikely event there is a freight cost change between the time you order and the time we intend to ship, we will inform you before we invoice you. This gives you the choice to continue ordering at the new cost or decline the order.
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Every Package is insured.
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Duties and taxes vary in different countries and are the sole responsibility of the customer.
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PLEASE INSPECT YOUR ORDER WITHIN 48 HOURS OF ITS ARRIVAL!
Damaged Shipments
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If you receive a package/part(s) that are damaged, or you are missing any items, please take pictures and call us within 48 hours of receipt of your parcel.
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Additionally, please advise the carrier of the issue with package.
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Keep original box and all packaging materials for the return.
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We insure everything we ship.
Refused Shipments
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Customers who refuse delivery on their order without prior consent will be charged the return freight charges back to us, plus the 15% restocking fee.